At $1.96 per call, should Muni really be encouraging folks to call 311? What's more, the message refers riders to 311 for questions about the MTA budget and its impacts on service...
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2 comments:
Hey there,
First, I've been following and enjoying your quite informative emissions for a few months now. Thank you for providing a reasonable and intelligent voice in the arena of public transportation, the primary lifeblood that nourishes my independent movement.
Just saw the most recent post regarding $1.96 per 311 contact. Is this the cost incurred by the department for each incoming call? I hope it isn't the cost to individuals who choose to make a phone call. If so, my employer might be a bit miffed with me.
It's sort of a made-up number, but don't worry, you don't have to pay it (directly at least).
It's the amount of money that 311 is charging the SFMTA for Muni-related calls divided by the number of Muni-related calls.
The MTA will be paying 311 $1.96 for each of those calls. It's sort of like if you launched a Movie Phone-type service them sent a bill to movie theaters to cover your costs :-/
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